1. Introduction

  • Welcome to Zokroo (“Website”). This website is owned and operated by Zokroo, a brand of MEET PRAVINBHAI MANGUKIYA, a GST registered sole proprietorship based in Surat, India (hereinafter referred to as “Company”, “We”, “Us”, or “Our”).
  • By accessing or using this Website, you (“User”, “Customer”, or “You”) agree to be bound by these Terms & Conditions (“Terms”).
  • If you do not agree to these Terms, you may not use this
    Website or its services.


2. Acceptance of Terms

  • By using the Website, you confirm that you are at least 18 years old or accessing under the supervision of a legal guardian.

  • You agree to comply with all applicable laws while using this Website.

  • We reserve the right to update these Terms at any time without prior notice.


3. User Account & Registration

  • To make a purchase or access certain features, you must create an account.

  • You agree to provide accurate name, email address, phone number, and delivery address.

  • You are responsible for maintaining confidentiality of your account and password.

  • We reserve the right to suspend or terminate accounts that violate Terms.


4. Marketplace Model

  • Zokroo operates as a multi-category online marketplace connecting buyers and independent sellers.

  • Products listed on the Website may be owned, stocked, and shipped by third-party sellers.

  • Zokroo does not manufacture, own, or guarantee any product unless explicitly stated.

  • The seller is responsible for product quality, description accuracy, packaging, and delivery.


5. Product Information

  • We strive to provide accurate product information.

  • Images may slightly vary based on display settings.

  • Any error in pricing or listing may be corrected at any time.


6. Pricing & Payment

  • All prices are listed in Indian Rupees (INR) and are inclusive/exclusive of taxes as shown at checkout.

  • Payments can be made via cards, UPI, net banking, wallets, or other payment gateway options.

  • Payment processing is handled securely via third-party providers (e.g., Razorpay, Paytm, etc.).

  • Zokroo is not responsible for payment failures due to banking issues.


7. Order Placement & Confirmation

  • Placing an order does not guarantee acceptance.

  • Orders are accepted only after confirmation by Zokroo or the seller.

  • You will receive confirmed order details via email/SMS/website dashboard.


8. Shipping & Delivery

  • Shipping time may vary based on seller, location, and courier partner.

  • Estimated delivery dates are provided but may change due to transit conditions.

  • Risk of loss passes to the customer upon delivery.


9. Cancellation & Refund Policy

  • Orders can be cancelled before dispatch (subject to seller approval).

  • Refunds (if applicable) will be processed to the original payment method.

  • Refund timeline is generally 7–10 working days after cancellation confirmation.


10. Returns & Replacement

  • Returns are accepted only if the product is damaged, defective, or incorrect.

  • Certain items (e.g., innerwear, cosmetics) may not be eligible for return.

  • You must follow return guidelines and initiate a request within X days of delivery (update value later).


11. Limited Liability

To the maximum extent permitted by law:

  • Zokroo is not liable for any direct, indirect, incidental, or consequential damages resulting from using the Website.

  • We are not responsible for product defects, delays, or disputes between buyer and seller.


12. Prohibited Activities

You agree NOT to:

  • Use the Website for fraudulent or illegal purposes.

  • Upload harmful content (malware, viruses).

  • Copy or misuse Website content.

  • Manipulate pricing or interfere with seller listings.


13. Intellectual Property Rights

  • All Website content including logo, graphics, and layout belong to Zokroo.

  • Unauthorized use of any content may result in legal action.


14. Privacy Policy

Your data is managed according to our Privacy Policy (separate page).
By using the Website, you consent to data usage as per Privacy Policy.


15. Governing Law & Jurisdiction

  • These Terms are governed by the laws of India.

  • Any disputes shall be subject to the exclusive jurisdiction of courts located in Surat, Gujarat.


16. Modification of Terms

We reserve the right to amend or update Terms at any time.
Continued use of the Website implies acceptance of revised Terms.


17. Contact Information

For any queries or complaints, contact us at:

📧 Email: support@zokroo.com
đź“ž Contact Number: +91 90540 54698
đź“Ť Location: Surat, India
🕒 Support Hours: 6:00 AM – 12:00 PM