1. Introduction

This Shipping Policy (“Policy”) applies to all orders placed on Zokroo (“Website”), operated by Zokroo, a brand of MEET PRAVINBHAI MANGUKIYA, a GST registered sole proprietorship based in Surat, India (“Company”, “We”, “Us”, or “Our”).

By placing an order, you (“Customer” or “You”) agree to this Policy.

2. Shipping Partners

  • Orders are delivered via third-party courier services partnered with Zokroo and/or the seller.

  • Common courier partners may include: Delhivery, FedEx, Blue Dart, Ecom Express, or others.

  • We strive to ensure timely and safe delivery but do not guarantee courier performance, which is the responsibility of the seller.

3. Delivery Timeframes

  • Estimated delivery depends on:

    • Seller location

    • Customer delivery address

    • Product availability

    • Courier partner efficiency

  • Standard delivery timeframe is usually 3–10 business days after order dispatch.

  • Delivery timelines may vary during holidays, natural events, or high demand periods.

4. Order Tracking

  • After dispatch, you will receive tracking details via email/SMS or account dashboard.

  • You can monitor your shipment directly with the courier partner.

5. Shipping Charges

  • Shipping charges may vary depending on:

    • Product weight and size

    • Delivery location

    • Seller-defined charges

  • Free shipping may be offered based on promotions or order value as defined on the Website.

6. Address Accuracy

  • Customers must provide complete and accurate delivery information.

  • Zokroo or sellers are not liable for delays or failed delivery due to:

    • Incorrect address

    • Incomplete details

    • Customer unavailability

7. Lost or Damaged Shipments

  • In case of lost or damaged shipments:

    • Contact Zokroo support immediately: support@zokroo.com

    • Provide order ID and details of damage/loss

    • Seller will initiate return, replacement, or refund as per the Return & Refund Policy

  • Zokroo only facilitates communication; final resolution is managed with the seller.

8. International Shipping

  • Currently, Zokroo does not support international shipping (India only).

  • This may change in future updates; announcements will be made on the Website.

9. Contact Information

For shipping queries:

📧 Email: support@zokroo.com
đź“Ť Location: Surat, India
đź“ž Contact Number: +91-XXXXXXXXXX
🕒 Support Hours: Monday – Sunday, 6:00 AM – 12:00 PM