1. Introduction

This Seller Agreement (“Agreement”) governs the relationship between Zokroo (“Website”, “Company”, “We”, “Us”, or “Our”) and the third-party seller (“Seller”, “You”).

By registering as a seller on Zokroo and listing products, you agree to comply with this Agreement.

2. Eligibility

  • Sellers must be 18 years or older and legally capable of entering into contracts.

  • Must provide valid GST registration (if applicable), PAN, and bank account details.

  • Must comply with all applicable Indian laws, regulations, and marketplace policies.

3. Account Creation & Responsibilities

  • Provide accurate personal and business information during registration.

  • Maintain confidentiality of your account credentials.

  • Immediately notify Zokroo of any unauthorized use.

  • Responsible for all activities under your seller account.

4. Product Listing & Compliance

  • Sellers are solely responsible for:

    • Product authenticity, quality, and safety

    • Accurate product descriptions, images, and pricing

    • Compliance with Indian laws and regulations

  • Prohibited items (illegal, counterfeit, banned substances) cannot be listed.

  • Zokroo reserves the right to remove or block any listing violating policies.

5. Order Fulfillment

  • Sellers must:

    • Process and dispatch orders on time

    • Use reliable courier partners

    • Ensure proper packaging and labeling

  • Zokroo is not responsible for seller delays or courier issues.

6. Returns, Refunds & Cancellations

  • Sellers must comply with Zokroo’s Return, Refund & Cancellation Policy.

  • Sellers are responsible for:

    • Accepting eligible returns

    • Issuing refunds or replacements in a timely manner

  • Zokroo may intervene in disputes to facilitate resolution.

7. Commissions & Payments

  • Zokroo charges a commission/fee on each successful transaction.

  • Payment to sellers will be net of commission, transferred via bank account.

  • Payment schedule and TDS (if applicable) will follow Indian tax regulations.

8. Intellectual Property

  • Sellers must not infringe any third-party IP rights.

  • Sellers grant Zokroo a non-exclusive license to display, market, and promote products on the Website.

9. Prohibited Activities

Sellers shall not:

  • Manipulate ratings, reviews, or search results

  • Use multiple accounts to bypass commission or policy rules

  • Violate laws or Zokroo policies

  • List counterfeit, pirated, or illegal products

Violation may result in account suspension, listing removal, or legal action.

10. Termination

  • Zokroo may suspend or terminate seller accounts for:

    • Policy violations

    • Legal or regulatory non-compliance

    • Fraudulent or unethical behavior

  • Sellers may terminate by giving notice to Zokroo.

  • Outstanding payments will be settled as per policy.

11. Limitation of Liability

  • Zokroo is not liable for any direct or indirect damages arising from seller transactions, disputes, or customer complaints.

  • Zokroo acts only as a facilitator of the marketplace.

12. Governing Law & Dispute Resolution

  • Governed by Indian law.

  • Disputes subject to courts in Surat, Gujarat.

  • Parties shall attempt mutual resolution before legal action.

13. Contact Information

For seller support:

📧 Email: support@zokroo.com
đź“Ť Location: Surat, India
đź“ž Contact Number: +91-XXXXXXXXXX
🕒 Support Hours: Monday – Sunday, 6:00 AM – 12:00 PM