1. Introduction

Zokroo (“Website”) is owned and operated by Zokroo, a brand of MEET PRAVINBHAI MANGUKIYA, a GST registered sole proprietorship based in Surat, India (“Company”, “We”, “Us”, or “Our”).

This Privacy Policy explains how we collect, use, store, and protect your personal information when you visit or use our Website and services. By using Zokroo, you consent to the practices described in this policy.

 

 

2. Information We Collect

We may collect the following information:

a. Personal Information

  • Name, email address, phone number, shipping & billing address

  • Account credentials (username, password)

  • Payment details (via secure payment gateways like Razorpay)

  • GST/Business information (if you are a seller)

b. Non-Personal Information

  • Browser type, device information, IP address

  • Cookies and tracking data for analytics and personalized experience

  • Pages visited, time spent on the Website, clicks, and other usage data

3. How We Use Your Information

We use the collected data to:

  1. Process orders, payments, shipping, and delivery

  2. Communicate with you about your orders, updates, or support requests

  3. Personalize your shopping experience

  4. Send promotional messages or newsletters (if opted-in)

  5. Prevent fraud, unauthorized access, or illegal activities

  6. Comply with legal and regulatory requirements

4. Data Sharing & Third-Party Services

We may share your data with:

  • Payment gateways (Razorpay, Paytm, etc.) for processing transactions

  • Sellers (via WCFM Marketplace) to fulfill orders

  • Service providers for hosting, analytics, email communications, and technical support

  • Law enforcement or regulatory authorities if required by law

We do not sell your personal information to third parties.

5. Cookies and Tracking

  • Our Website uses cookies and similar technologies to enhance user experience

  • Cookies may be used to track user behavior, remember preferences, and support analytics

  • You can choose to disable cookies via your browser settings; however, some features of the Website may not function properly

6. User Rights

You have the right to:

  • Access and review the personal data we hold about you

  • Request correction of inaccurate or incomplete data

  • Request deletion of your personal data (except where legally required to retain)

  • Opt-out of marketing emails at any time

To exercise these rights, contact us at: support@zokroo.com

7. Data Security

  • We implement reasonable security measures to protect personal data from unauthorized access, alteration, disclosure, or destruction

  • Payment details are handled only by PCI-DSS compliant payment gateways (Razorpay, etc.)

  • No website is 100% secure; by using our Website, you acknowledge and accept the inherent risks

8. Children’s Privacy

  • Our Website is not intended for children under 18 years

  • We do not knowingly collect personal information from minors

  • If we discover that we have inadvertently collected data from a minor, we will delete it immediately

9. Changes to Privacy Policy

  • We may update this Privacy Policy from time to time

  • Updated version will be posted on this page with a new “Last Updated” date

  • Continued use of the Website indicates acceptance of the revised Privacy Policy

10. Contact Us

For any questions regarding this Privacy Policy or your personal data:

📧 Email: support@zokroo.com
📍 Location: Surat, India
📞 Contact Number: +91 90540 54698
🕒 Support Hours: Monday – Sunday, 6:00 AM – 12:00 PM