1. Introduction

This Account Management & Security Policy (“Policy”) explains how Zokroo (“Website”, “We”, “Us”, or “Our”) manages user accounts and protects your personal information.

By registering and using an account on Zokroo, you agree to this Policy.


2. Account Creation

  • Users must provide accurate and complete information during registration.

  • You are responsible for maintaining up-to-date account information, including email, phone number, and shipping addresses.

  • Accounts are intended for individual use only. Multiple accounts per person are not permitted unless explicitly authorized.


3. Account Credentials

  • Each user receives a unique username and password.

  • You are responsible for maintaining the confidentiality of your credentials.

  • Do not share your password with anyone.

  • Notify Zokroo immediately if you suspect unauthorized access to your account: support@zokroo.com


4. Account Security Measures

Zokroo implements the following security measures:

  • Secure login via encrypted HTTPS connection

  • Password encryption and secure storage

  • Optional two-factor authentication (OTP) for login, registration, and order confirmation

  • Regular monitoring of suspicious activities


5. User Responsibilities

You agree to:

  • Keep your account information accurate and up-to-date

  • Use the Website for lawful purposes only

  • Immediately report any unauthorized access or suspicious activity

  • Log out after using shared or public devices


6. Account Suspension or Termination

  • Zokroo may suspend or terminate accounts in cases of:

    • Violation of Terms & Conditions

    • Fraud, abuse, or illegal activity

    • Security breaches

  • Suspended users may regain access after resolution.

  • Terminated accounts may not be restored.


7. Data Protection

  • All account-related personal information is protected under our Privacy Policy.

  • Zokroo uses industry-standard security measures to prevent unauthorized access, disclosure, or modification.

  • Payment information is handled only by secure PCI-DSS compliant payment gateways.


8. User Rights

Users have the right to:

  • Access and update personal account information

  • Request account deletion (subject to legal retention requirements)

  • Opt-out of marketing communications

To exercise these rights, contact: support@zokroo.com


9. Contact Information

For account management or security issues:

📧 Email: support@zokroo.com
📍 Location: Surat, India
📞 Contact Number: +91-XXXXXXXXXX
🕒 Support Hours: Monday – Sunday, 6:00 AM – 12:00 PM